Refund policy

At Azuri Homes, we take pride in delivering high-quality, custom-crafted furniture. Because many items are made to order, our refund policy reflects the nature of our production process.

General Policy

Returns, cancellations, and refunds are limited due to the custom nature of our products. By placing an order, you agree to this policy.

Cancellations

Cancellations must be submitted via email to support@azurihomes.co.za. A 15% cancellation fee applies. Additional costs may be deducted if materials have been sourced or production has started. Custom orders cannot be cancelled once production begins.

Returns

Return requests must be made within 72 hours of delivery and must include order details, reason, and supporting photos. Returns are subject to approval.

Eligible Returns

Returns are only accepted if the item is damaged, incorrect, defective, or does not match confirmed specifications.

Non-Returnable Items

We do not accept returns for custom-made items, sale items, used or altered goods, late reports, or change-of-mind decisions.

Refund Process

Refunds are processed within 14–21 working days after inspection and approval. Refunds are issued using the original payment method where possible.

Fees and Deductions

We may deduct cancellation fees, delivery fees, handling costs, and other reasonable expenses incurred.

Delivery Costs

Delivery fees are non-refundable unless the issue is caused by a defect or incorrect item delivered.

Warranty and Defects

We cover genuine manufacturing defects only. Normal wear, natural variations, or damage after delivery are not covered.